Delete your Sentri account
Delete your Sentri account
This page explains how to delete your account in the Sentri app, published by Sentri Australia Pty Ltd (“we”, “our”, “us”). You can also ask us to delete some of your data and keep your account.
This page explains how to delete your account in the Sentri app, published by Sentri Australia Pty Ltd (“we”, “our”, “us”). You can also ask us to delete some of your data and keep your account.
This page explains how to delete your account in the Sentri app, published by Sentri Australia Pty Ltd (“we”, “our”, “us”). You can also ask us to delete some of your data and keep your account.
How to Request Account Deletion
How to Request Account Deletion
How to Request Account Deletion
Open the email account you use to sign in to the Sentri app.
Send an email to support@sentri.vet with the subject “Delete my account”.
In the email, say that you want us to delete your Sentri account and its data. You do not need to give a reason.
We reply to confirm that we received your request. We may ask you to confirm the request before we delete anything.
We delete your account and send you a final confirmation when deletion is complete.
Open the email account you use to sign in to the Sentri app.
Send an email to support@sentri.vet with the subject “Delete my account”.
In the email, say that you want us to delete your Sentri account and its data. You do not need to give a reason.
We reply to confirm that we received your request. We may ask you to confirm the request before we delete anything.
We delete your account and send you a final confirmation when deletion is complete.
Open the email account you use to sign in to the Sentri app.
Send an email to support@sentri.vet with the subject “Delete my account”.
In the email, say that you want us to delete your Sentri account and its data. You do not need to give a reason.
We reply to confirm that we received your request. We may ask you to confirm the request before we delete anything.
We delete your account and send you a final confirmation when deletion is complete.
You must send the request from the email address registered to your Sentri account. The Sentri app has no passwords: you sign in with a one-time code sent to that email address. Because of this, the registered email address is how we confirm that the request comes from you. We cannot act on requests sent from a different email address.
You must send the request from the email address registered to your Sentri account. The Sentri app has no passwords: you sign in with a one-time code sent to that email address. Because of this, the registered email address is how we confirm that the request comes from you. We cannot act on requests sent from a different email address.
You must send the request from the email address registered to your Sentri account. The Sentri app has no passwords: you sign in with a one-time code sent to that email address. Because of this, the registered email address is how we confirm that the request comes from you. We cannot act on requests sent from a different email address.
We delete your account within 30 days of your request.
We delete your account within 30 days of your request.
We delete your account within 30 days of your request.
After deletion, you cannot sign in to the Sentri app with that account, and we cannot recover the deleted data.
After deletion, you cannot sign in to the Sentri app with that account, and we cannot recover the deleted data.
After deletion, you cannot sign in to the Sentri app with that account, and we cannot recover the deleted data.
What We Delete
What We Delete
What We Delete
When we delete your account, we delete the personal information associated with it:
When we delete your account, we delete the personal information associated with it:
When we delete your account, we delete the personal information associated with it:
Your email address
Photos you added to animal profiles
Files you uploaded, such as clinical documents
Animal records from the Sentri implant that belong to your account
The push notification token for your device
Your email address
Photos you added to animal profiles
Files you uploaded, such as clinical documents
Animal records from the Sentri implant that belong to your account
The push notification token for your device
Your email address
Photos you added to animal profiles
Files you uploaded, such as clinical documents
Animal records from the Sentri implant that belong to your account
The push notification token for your device
We also ask the service providers that store data for us to delete this data.
We also ask the service providers that store data for us to delete this data.
We also ask the service providers that store data for us to delete this data.
What We Keep, and for How Long
What We Keep, and for How Long
What We Keep, and for How Long
We keep some information only where we need it to meet legal requirements, or for security and fraud prevention:
We keep some information only where we need it to meet legal requirements, or for security and fraud prevention:
We keep some information only where we need it to meet legal requirements, or for security and fraud prevention:
Records we must keep by law, such as correspondence about your deletion request and invoices. We keep these for 7 years.
Data in our encrypted backups. This data is deleted when the backup expires, within 35 days.
Records we must keep by law, such as correspondence about your deletion request and invoices. We keep these for 7 years.
Data in our encrypted backups. This data is deleted when the backup expires, within 35 days.
Records we must keep by law, such as correspondence about your deletion request and invoices. We keep these for 7 years.
Data in our encrypted backups. This data is deleted when the backup expires, within 35 days.
We may keep data that has been anonymised so that it can no longer identify you or your animal.
We may keep data that has been anonymised so that it can no longer identify you or your animal.
We may keep data that has been anonymised so that it can no longer identify you or your animal.
When we no longer need this information, we delete it or anonymise it.
When we no longer need this information, we delete it or anonymise it.
When we no longer need this information, we delete it or anonymise it.
Animals Shared with Other Users
Animals Shared with Other Users
Animals Shared with Other Users
If you share an animal with another Sentri user, such as a vet or a co-owner, deleting your account removes your access and your personal information. The animal’s records and implant readings stay available to the other users who have access to that animal.
If you share an animal with another Sentri user, such as a vet or a co-owner, deleting your account removes your access and your personal information. The animal’s records and implant readings stay available to the other users who have access to that animal.
If you share an animal with another Sentri user, such as a vet or a co-owner, deleting your account removes your access and your personal information. The animal’s records and implant readings stay available to the other users who have access to that animal.
If you are the only user with access to an animal, we delete that animal’s records with your account.
If you are the only user with access to an animal, we delete that animal’s records with your account.
If you are the only user with access to an animal, we delete that animal’s records with your account.
Delete Some Data Without Deleting Your Account
Delete Some Data Without Deleting Your Account
Delete Some Data Without Deleting Your Account
You can ask us to delete some of your data and keep your Sentri account. For example, you can ask us to delete:
You can ask us to delete some of your data and keep your Sentri account. For example, you can ask us to delete:
You can ask us to delete some of your data and keep your Sentri account. For example, you can ask us to delete:
Uploaded files, such as clinical documents
The records for a specific animal
Uploaded files, such as clinical documents
The records for a specific animal
Uploaded files, such as clinical documents
The records for a specific animal
To do this, send an email to support@sentri.vet from your registered email address with the subject “Data deletion request”. Tell us which data you want us to delete. We follow the same steps and response time as for account deletion. The same retention terms apply.
To do this, send an email to support@sentri.vet from your registered email address with the subject “Data deletion request”. Tell us which data you want us to delete. We follow the same steps and response time as for account deletion. The same retention terms apply.
To do this, send an email to support@sentri.vet from your registered email address with the subject “Data deletion request”. Tell us which data you want us to delete. We follow the same steps and response time as for account deletion. The same retention terms apply.
More Information
More Information
More Information
Read our Privacy Policy for more about how we collect, use and protect your personal information.
Read our Privacy Policy for more about how we collect, use and protect your personal information.
Read our Privacy Policy for more about how we collect, use and protect your personal information.
If you have questions about deletion, email support@sentri.vet.
If you have questions about deletion, email support@sentri.vet.
If you have questions about deletion, email support@sentri.vet.